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Shipping and Return Policy

Returns 

Due to hygienic reasons, in order to be eligible for a refund, your products must not be used & must be returned in its original condition. It must also be in the original packaging. Shipping and handling are not included in returns. Shipping must be paid for at the customer's expense from any carrier. 

To complete your return, we require a receipt or proof of purchase. 

Refunds (if applicable) 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 business days. 

Late or missing refunds (if applicable) 

If you haven’t received a refund yet, first check your bank account again. 

Then contact your credit card company, it may take some time before your refund is officially posted. 

Next contact your bank. There is often some processing time before a refund is posted. 

If you’ve done all of this and you still have not received your refund yet, please contact us at info@ecopod.us


Sale items (if applicable) 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 


Exchanges (if applicable) 

We only replace items if they are defective or damaged. If you would to exchange it for the same item, send us an email at info@ecopod.us and send your item to: Ecopod, 7290 NW 7th Street, Unit 101, Miami, FL 33126. 

Shipping 

To return your product, you should mail your product to: Ecopod, 7290 NW 7th Street, Unit 101, Miami, FL 33126.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 


If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Shipping Details

  • Where do you ship?

    • We ship only to customers in the United States.

  • Who do you ship with?

    • We ship via USPS. 

  • How long do shipments take?

    • Most orders take 3-5 business days to arrive.